All products must undergo a thorough inspection for defects upon purchase in the store. No claims for defects will be accepted once the product has been taken out of the store.

1- Inspection Requirement:
   - All customers are required to check their products for any defects before leaving the store.
   - Store staff are available to assist with the inspection process if needed.

2 - No Claims Post-Purchase:
   - Once a product has been taken out of the store, no claims regarding defects will be accepted.
   - It is the customer's responsibility to ensure the product is free from defects at the time of purchase.

3 - Assistance:
   - Should you need help inspecting a product, please do not hesitate to ask our store staff for assistance.
   - Our staff are trained to help identify any potential issues with products before purchase.

Product Inspection and Claims, online purchase.

To ensure customer satisfaction and address any issues promptly, we require all customers to inspect their purchased products upon delivery and report any issues within 48 hours.

1 - Product Inspection:
   - Customers must inspect all products upon receiving their packages from UPS, FedEx, USPS, or any other delivery service.
   - Check for any visible damage, defects, or discrepancies in the order.

2 - Reporting Issues:
   - If any issues are found, customers must report them to our customer service team within 48 hours of receiving the package.
   - Reports should include a detailed description of the issue and any relevant photos.

3 - How to Report:
   - Issues can be reported via email to admin@padelpadel.us
   - Please provide your order number, contact information, and a detailed description of the problem.

4 - Claims Acceptance:
   - Claims submitted after the 48-hour window will not be accepted.
   - It is essential to adhere to this timeframe to ensure timely resolution.

5 - Exclusions:
   - Claims for issues reported after the 48-hour window are excluded from consideration.
   - Ensure timely inspection and reporting to avoid any inconvenience.


Manufacturer Defects

If a product is found to have a defect due to manufacturing, it is at the manufacturer's discretion to decide whether or not to exchange the defective product. Our store cannot be held liable for any manufacturer defects.

1 - Manufacturer Defects:
   - A manufacturer defect is defined as a flaw or fault in a product resulting from the manufacturing process.
   - It is the responsibility of the manufacturer to determine the course of action regarding such defects.

2 - Manufacturer's Discretion:
   - The manufacturer has the sole discretion to decide whether to repair, replace, or take no action on a defective product.
   - Our store will facilitate communication between the customer and the manufacturer but cannot guarantee a specific outcome.

3 - Store Liability:
   - Our store is not liable for any defects resulting from the manufacturing process.
   
4 - Facilitation of Claims:
   - We will assist customers in initiating claims with the manufacturer and provide any necessary documentation.
   - All decisions and actions regarding the defect will be made by the manufacturer.

Manufacturer Limited Warranty

All products sold by our store are covered by the manufacturer's limited warranty. This warranty is provided by the manufacturer and outlines the terms and conditions for coverage.

1 - Manufacturer Limited Warranty:
   - The manufacturer provides a limited warranty for all products sold in our store.
   - The warranty details, including duration and coverage, vary by product and manufacturer.

2 - Warranty Coverage:
   - The manufacturer's limited warranty typically covers defects in materials and workmanship.
   
3 - Customer Responsibilities:
   - Customers are responsible for registering their product with the manufacturer, if required, to activate the warranty.
   - Customers must retain their proof of purchase and any warranty documentation.

4 - Claims Process:
   - In the event of a defect covered by the warranty, customers should contact the manufacturer directly to initiate a claim.
   - Our store can assist with providing contact information and necessary documentation, but the resolution of the claim is handled by the manufacturer.

5 - Limitations:
   - The manufacturer's limited warranty does not cover damage caused by misuse, abuse, accidents, or unauthorized repairs.
   - The warranty is limited to the original purchaser and is non-transferable.

By purchasing a product from our store, you acknowledge and agree to comply with these policies.

These policies ensure prompt identification and resolution of any issues with purchased products, maintaining a high level of customer satisfaction.

These policies ensure that customers are aware of the procedures and limitations regarding manufacturer defects and clarifies the store's role, responsibility and manufacturer's limited warranty.

Contact Information:
For any questions or further assistance, please contact our customer service team at admin@padelpadel.us

Thank you for your understanding and cooperation.